1. Home
  2. Payers
  3. Aetna
National commercial payer

Aetna billing and credentialing

Billing and credentialing for Aetna commercial, Medicare Advantage and Aetna Better Health (Medicaid) members.

A pharmacist in a white coat reaching for a medication box on a shelf

Working with Aetna

Aetna is part of CVS Health. It offers commercial plans, Medicare Advantage plans and Medicaid plans under the Aetna Better Health name in several states.

Plan types we bill:

  • Commercial plans
  • Medicare Advantage
  • Aetna Better Health (Medicaid)

Credentialing and enrollment

Credentialing uses your CAQH ProView profile, so it must be complete, attested within the last 120 days and authorized for the payer before the application is reviewed.

STEP 01

Prepare

Licenses, NPI, CAQH and group details checked and updated.

STEP 02

Apply

Application submitted for each provider and location.

STEP 03

Follow up

Status checked every 1 to 2 weeks until approval.

STEP 04

Confirm

Effective date and participation confirmed before billing.

Claims, eligibility and portals

Aetna uses Availity for eligibility, claim status, authorizations and claim submissions. Filing limits depend on your contract and plan.

Denials we prevent with Aetna

  • Provider not credentialed or not linked to the group TIN
  • Missing prior authorization for services on the payer’s list
  • Eligibility or coordination of benefits issues
  • Coding edits and bundling under payer policy
  • Claims filed after the contract’s filing limit
FAQ

Questions about Aetna

How long does Aetna credentialing take?

Commercial credentialing commonly takes about 60 to 120 days, depending on the market and how complete the application is.

Trademarks belong to their owners. MedAi Billing Solutions is an independent billing company, not affiliated with any payer or government agency.

Free billing audit

Get help with Aetna claims

Send a few details and we will set up a short call to review your claims, denials and A/R. No cost and no commitment.

We sign a Business Associate Agreement before we handle any patient data.